Enghouse Network Visual Intelligence is a modular product suite that translates complex 2G–5G network and service data into simple, map-based visual analytics to improve operations and customer experience. It automatically collects, correlates, and visualizes information from sources like RF planning, trouble tickets, fault management, CRM, probes, inventory, and configuration systems to support faster triage, higher first-call resolution, OPEX savings, and improved customer satisfaction (pages 1–2). The suite includes Customer Care GIS for real-time status visibility, a Web Self Care Coverage Portal to share coverage and repair estimates (also supporting regulatory transparency), Customer Experience Analysis and Tickets to unify complaints and speed root-cause discovery, Engineering and N

Join for free to read