Vendor Sheet

OpenText: Services Reimagined

OpenText: Services Reimagined

Pages 2 Pages

This flyer presents how OpenText Observability and Service Management Cloud transforms IT operations. Page 1’s circular diagram highlights six integrated domains: Service Management, CMDB & Asset Management, Observability, AIOps, Automation & Vulnerability Remediation. The “See it / Understand it / Action it” model emphasizes accurate discovery, AI-driven risk detection, and cost-reducing automation. Real customer metrics include 350,000 auto-routed tickets, MTTR reduced from hours to seconds, patching cut to four hours per week, and outages reduced 49%. Page 2 outlines Express, Premium, and Ultimate tiers with growing levels of discovery, automation, and asset management.

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