OpenText ZENworks Service Desk ITIL Advanced Edition

3 Pages

This data sheet introduces a full ITIL-aligned service management solution offering incident, problem, change, request fulfillment, release, service catalog, CMDB, and SLA/OLA/UC tracking. Pages 1–2 describe the Service Desk Store, modern UX, open standards support, workflow automation, and clustering for scale. Page 3 expands on approvals, relationship impact mapping, reporting, calendars, and integration with ZENworks, eDirectory, SecureLogin, and Advanced Authentication. The platform reduces MTTR, improves user experience, and streamlines enterprise service operations.

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