Vendor Sheet

OpenText ZENworks Service Desk Standard Edition

OpenText ZENworks Service Desk Standard Edition

Pages 2 Pages

This sheet outlines an incident and service request management platform built for SMBs, featuring a CMDB, SLA management, knowledge base, and the Service Desk Store. It supports clustering, directory integrations, REST APIs, token-based authentication, and rapid deployment through a virtual appliance. Page 2 highlights robust incident routing, configurable workflows, article approval workflows, role-based KB access, and audit histories. The Standard Edition delivers scalable ITSM foundations with an upgrade path to the ITIL Advanced Edition.

Join for free to read