This comparison outlines features across ZENworks Service Desk releases 23.4–25.1. Pages 1–2 show improvements in database backup automation, dynamic form validation, AMIE reconciliation, modernized vendor interfaces, SLA recalculation tools, technician reassignment logic, and ticketing enhancements such as quick calls, reopen privileges, CC fields, and request-action navigation. The technician portal gains integrated chat app launching (e.g., Microsoft Teams). The checklist illustrates increasing efficiency, modern UI updates, and smoother service workflows across versions.

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