This datasheet outlines Black Duck’s Premium Support and Designated Support Engineer (DSE) programs, designed to enhance customer success and maximize the value of application security tools. Premium Support offers extended coverage (24/5 or 24/7), faster response times, and prioritized case handling, while the DSE program provides a dedicated expert who understands the customer’s environment and serves as a single point of contact. As shown in the comparison table on page 2, these programs significantly improve response times for critical issues and enable proactive performance monitoring. Overall, the services reduce downtime, accelerate issue resolution, and improve deployment efficiency for mission-critical environments.

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