The data sheet introduces Dataprise’s Priority Support model, which lets customers bypass traditional triage and speak directly with certified engineers who understand their environment. The document explains that support is available Monday through Friday, 8 a.m. to 6 p.m. EST, through a dedicated phone number unique to each organization. Callers connect straight to an engineer or can choose to wait in queue, request a callback while keeping their place or leave a voicemail for later response. This model delivers faster resolution, deeper familiarity and a more responsive support experience.

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