This data sheet describes Pure’s premium support offering that provides a designated account team for proactive, personalized lifecycle management. It highlights predictive analytics via Pure1, health monitoring, proactive ticket creation, and expedited issue resolution. Business Critical Services help organizations streamline operations, access priority updates, adopt recommended best practices, and improve reliability. With optional technical account management, customers gain guidance on architecture optimization, security, and operational maturity. The service aims to reduce risk, return IT cycles to the organization, and maximize value from Pure’s all-flash infrastructure.

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