The document explains how Quantiphi’s conversational AI platform transforms contact centers by reducing wait times, resolving multilingual barriers, and improving agent efficiency. It offers virtual agents, agent assist, analytics, custom NLU, and CCAI-powered omnichannel communication. Integrations with Salesforce, ServiceNow, Zendesk, EPIC, and voice systems like Avaya and Genesys speed deployment. Page 1 highlights challenges such as long queues, call abandonment, and loss of context. Page 2 shows results: $100M+ savings for unemployment claims, 5M+ queries handled for a major retailer, and up to 50% containment and 10–25% handle-time reduction for telecom providers.

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