This datasheet introduces a flexible, request-based service that gives organizations access to SailPoint-certified specialists for targeted implementation and configuration assistance. Experts can help deploy and optimize environments, resolve complex design or setup problems, mentor internal teams, share best practices, and support short-term projects or enhancements. Work is delivered through a shared resource pool, with the appropriate specialist assigned according to the request and availability. Organizations purchase blocks of prepaid hours that may be scheduled in advance or used as needs arise during standard business hours. The model suits customers and implementation partners that manage their own deployments but need rapid expert backup without entering a long-term subscription

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