The document presents SHI’s ServiceNow Platform Optimization Assessment, designed to help organizations maximize ROI and performance from their ServiceNow investment. It offers an expert-led review that identifies underused features, improves efficiency, and aligns the platform with business goals. The process includes discovery, technical assessment, and gap analysis to uncover performance issues, data integrity problems, and security gaps. Results include an actionable roadmap, utilization metrics, and remediation guidance. With engagement tiers ranging from foundational to strategic, SHI provides tailored insights, governance improvements, and long-term optimization support for sustainable platform success.

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