This datasheet explains how Cloudera transforms unstructured emergency call recordings into real-time, AI-enriched intelligence for government call centers. Page 1 highlights that U.S. 911 and public-sector call centers handle hundreds of millions of calls annually, yet most insights remain locked in audio files. Cloudera securely ingests call recordings, transcribes them using AI, and enriches data with classification, sentiment analysis, and risk scoring. Integrated search powered by Apache Solr makes transcripts instantly searchable. Page 2 details measurable outcomes: faster response times through real-time risk flagging, improved workforce productivity by eliminating manual transcription, and deeper community insights into mental health trends, repeat callers, and geographic hotspots.

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