Verint Automated Verification Operations Check helped contact centers manage compliance risk and improve operational oversight by automating systematic audio quality testing across handsets, communication platforms, and voice recorders. This solution ensures recording systems capture calls with optimal, auditable voice quality for playback and analysis. By automating “walk-the-floor” tests, Verint enables proactive detection of issues, enhancing reliability and responsiveness, and supporting consistent service quality and regulatory compliance in complex contact center environments.

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