Verint Interaction Experience helps businesses capture real-time customer feedback through short, dynamic voice surveys delivered via IVR immediately after interactions. By using context-sensitive surveys based on defined business rules, Verint enables customers to share their thoughts in their own words, providing deeper insight into their experiences. This solution offers comprehensive analytics that reveal the effectiveness of agents, products, and processes, empowering organizations to take quick, informed actions that drive meaningful improvements and deliver higher customer engagement and response rates.

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