Organizations are shifting from traditional systems of record that track job titles and past roles to systems of intelligence that predict skills and capabilities. The rise of agentic AI introduces digital workers that can autonomously complete multi-step tasks within a “10-80-10” framework: human strategy at the start, AI execution in the middle, and human review at the end. Successful AI transformation depends on strong collaboration between HR and IT, particularly among CHROs, CPOs, and CIOs, to align culture, infrastructure, security, and shared goals. Trust is critical, requiring transparency and AI fluency across the workforce so employees view AI as a partner rather than a threat. Organizations should start small, focus on task-based workflows, and prioritize clean, accessible data

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