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Why escalate when you can resolve?

Why escalate when you can resolve?

Why escalate when you can resolve?

ASAPP
Pages 2 Pages

ASAPP's HILA (Human-in-the-Loop Agents), integrated into the CXP platform, elevated GenerativeAgent through real-time human-AI collaboration—supporting behind-the-scenes without forced hand-offs to preserve automation and CSAT. HILA Approver Mode offered 100% oversight, reviewing every AI response for brand/tone/policy alignment while training the AI to mimic top agents. Continuous optimization captured human inputs for ongoing improvement, enabling safe, reliable automation expansion with precise intent controls, boosting efficiency, trust, and performance in customer service.

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