This content explains how automation has become pervasive, spanning digital channels, physical machines, and intelligent systems, making the automation landscape complex and difficult to navigate. With many technologies available, selecting the right tools for specific automation use cases is a significant challenge for organizations. As a follow-up to Camunda’s webinar on the convergence of automation technologies, it features insights from Forrester VP Analyst Craig Le Clair, offering strategic guidance rather than purely tactical approaches. The discussion highlights that many enterprises are unprepared for the opportunities created by advances in AI and machine learning, and emphasizes the need for a clearer automation roadmap that aligns process reform, AI adoption, and long-term busi

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