This paper addresses common misconceptions about using communications automation and generative AI in healthcare. It challenges beliefs such as patients not wanting to interact with AI, automation being unable to resolve patient requests, or AI harming the patient experience. The content also clarifies concerns around risk, cost, readiness, and the assumption that AI should replace human staff. Instead, it positions generative AI as a supportive tool that enhances patient engagement, streamlines workflows, and assists healthcare teams without replacing them. When implemented thoughtfully, communications automation with GenAI can improve efficiency, reduce workload, and deliver better patient experiences safely and effectively.

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