This white paper argues that digital transformation only works when technology is treated as a core driver of business outcomes rather than a siloed cost center. It describes how misalignment between business leaders and IT leads to weak ROI, missed deadlines, budget overruns, service bottlenecks, limited collaboration, and reduced agility, especially under pandemic-era pressure. It defines alignment as business strategy driving IT investment priorities while IT capabilities enable competitive strategy and long-term efficiency. The paper then offers seven practical actions: evaluate culture, break silos, treat technology as a transformation enabler, create a strategic roadmap, encourage regular collaboration, strengthen change management using frameworks like ITIL, and continuously measure

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