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White Paper

AI in Telecom: Who Leads the Transformation?

AI in Telecom: Who Leads the Transformation?

AI in Telecom: Who Leads the Transformation?

Heavy Reading
Pages 21 Pages

Heavy Reading’s March 2025 survey of 116 global CSPs shows AI adoption is accelerating but uneven. At the end of 2024, 44% were still investigating or piloting, while 30% had multiple deployments. Network operations and service assurance top expected use cases, with AIOps driving predictive maintenance, automation, and efficiency. Customer experience is ranked as the biggest AI and GenAI impact area, supported by chatbots, virtual assistants, and personalized services. Key challenges remain: security, lack of in-house expertise, and data silos. CSPs expanding ecosystems with hyperscalers and partners will gain competitive advantage.

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