This Heavy Reading whitepaper presents survey insights on AI adoption across service providers. It identifies key drivers such as improved customer experience, better network performance, and new revenue opportunities (page 2). Adoption is accelerating rapidly, with 82% of organizations expecting increased AI use over the next five years (chart on page 8). The report highlights major use cases—including IT operations, network planning, and customer experience—and notes the growing importance of hybrid infrastructure and low-latency interconnection for AI workloads (page 3). It also outlines challenges like cost, lack of strategy, and skills gaps, reinforcing the need for scalable, interconnected data center environments to support AI growth.

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