Automating service assurance using industry standards
Automating service assurance using industry standards
9 PagesAutomating service assurance using industry standards How ServiceNow leverages TM Forum alarm management API to deliver proactive service experiencesTable of Contents Rising expectations for proactive service experiences 3 It’s time to redefine service assurance 3 Five reasons why proactive service experience is difficult to achieve 4 Four key elements to make automated service assurance a reality 5 Using TM Forum standards to enable proactive experiences 6 Automating service assurance with ServiceNow 6 The better way to automate service assurance 8 Shifting the paradigm of service operations with ServiceNow 9 Conclusion 9Rising expectations for proactive service experiences Digital experience expectations have drastically evolved over the past few years. It’s now standard pract
