Beyond Chatbots: Key Elements for a Successful AI Strategy in Government Public Services explores how governments can use AI as a strategic capability to improve public services, strengthen national competitiveness, and accelerate digital transformation. The paper emphasizes that successful AI adoption requires more than deploying chatbots; it depends on aligning policy, talent, data, and technology. Key priorities include upskilling public sector employees to act as AI enablers, building national data platforms that break down information silos, and developing citizen-centric, journey-based services enhanced by agentic AI. The report also highlights the importance of trustworthy AI, focusing on ethics, transparency, governance, and public trust. Drawing on examples from GCC countries, it

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