The Viderity white paper explains how employee engagement surveys link directly to organizational success. Engagement is defined as pride, satisfaction, advocacy, and commitment, measured through the Employee Engagement Index (EEI). Research across 21 countries shows higher engagement correlates with stronger business outcomes. Key drivers include inspiring leadership, recognition, growth opportunities, and work-life balance. Viderity also introduces the Performance Excellence Index (PEI), focusing on quality, customer orientation, training, and involvement. Together, EEI and PEI form the High Performance-Engagement Model, which predicts higher customer satisfaction, earnings, shareholder returns, and reduced operational losses when both are improved simultaneously.

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