Bringing IT and HR Together to Achieve Success in Employee Experience

26 Pages

This IDC white paper examines how organizations can improve employee experience (EX) by forming strategic partnerships between HR and IT. It presents a five-stage maturity model—from Piloting to Optimizing—supported by global survey data. Key topics include digital transformation, employee listening, cross-functional collaboration, and data integration. The paper emphasizes aligning EX with business KPIs, overcoming stakeholder silos, and leveraging IT to personalize work experiences and drive measurable engagement and retention outcomes.

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