The paper explains that housing providers face major pressures from rising digital expectations, climate commitments, and post-pandemic economic strain. It argues that a strong technical strategy must align with business goals and focus on resilience, adaptability, and long-term value. The sector’s digital lag creates both risk and opportunity, making collaboration, better data use, and user-centred design essential. It emphasises supporting tenants through improved services, building flexible systems, and developing teams able to adapt to changing conditions. Incremental delivery and thoughtful investment help housing organisations meet regulatory demands and improve tenant experience.

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