A study of citizens in Australia and New Zealand found a major increase in digital government interactions, highlighting the need for secure, seamless authentication. Public sector priorities center on improving citizen experience, strengthening security, and building or enhancing digital identity tools. Governments also aim to improve existing services, accelerate delivery of new ones, and ensure scalability as demand grows. The report reviews CIAM methods and weighs the benefits of building versus buying authentication solutions. Effective CIAM is shown to be essential for trusted, efficient digital engagement across ANZ government services.

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