This paper explains how organizations can modernize identity and access management (IAM) amid the rise of hybrid work, SaaS adoption, and cyber risk. Page 1 shows the complexity of balancing frictionless user access with zero-trust control. It outlines IAM pillars including MFA, SSO, lifecycle automation, adaptive authentication, and privileged-access governance. It highlights common failures such as over-privileged users, outdated directories, and fragmented identity stores. The document provides strategic recommendations for consolidating IAM, reducing attack surfaces, and supporting compliance mandates across multi-cloud environments.

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