UiPath outlines how AI-powered automation transforms customer experience in utilities by enhancing self-service, empowering contact center agents, and streamlining back-office operations. Utilities like Morrison, Eversource, and Ignitis Group use automation to reduce handling times, increase efficiency, and improve customer satisfaction. Automation enables better access to information, proactive service updates, and faster resolution of billing and outage inquiries. It also boosts agent productivity and morale by minimizing administrative tasks. By integrating data across systems, automation supports predictive service, personalized engagement, and higher Net Promoter Scores.

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