The white paper "Engineering the Future of Insurance" explores how generative AI (GAI) is reshaping the insurance industry. It highlights rapid advancements in large language models, urging insurers to act now or risk falling behind. GAI can enhance customer service, claims processing, underwriting, fraud detection, financial performance, and engineering delivery. The paper outlines steps for implementation, stressing experimentation, governance, and responsible AI use. It concludes by emphasizing that GAI is already transforming the industry and insurers must move quickly to integrate it for long-term strategic advantage.

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