This Oracle whitepaper highlights how digital assistants are transforming manufacturing by automating routine tasks, improving resilience, and enhancing workforce agility. Unlike basic chatbots, Oracle Digital Assistant (ODA) integrates with ERP, HCM, CX, and SCM systems, offering natural language interactions, multi-channel support, and prebuilt AI-driven skills. Use cases span sales and service (lead management, self-service), HR (onboarding, payroll, training), talent management (guiding complex tasks, retraining), and ERP (real-time insights for planning). Examples include Bajaj Electricals, Honeywell, IFFCO, and SRF Limited, all leveraging ODA to cut costs, boost productivity, and deliver better employee and customer experiences.

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