The Global Consumer Insurance Insights Survey is an annual benchmark study by Duck Creek Technologies that gathers insights from more than 2,000 policyholders worldwide. The 2023 edition expands its scope with more respondents across additional countries to better understand evolving consumer expectations. The research examines buying and communication preferences, reasons for switching insurance providers, and attitudes toward insurance innovation. Its findings highlight how customers want to engage with insurers and reveal strategic opportunities to strengthen relationships, refine digital experiences, and align products and services with modern consumer needs. The survey concludes with clear calls to action to help insurers remain competitive and customer focused.

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