This whitepaper by 4M Building Solutions addresses the high employee turnover in the janitorial industry, often exceeding 200%, and its operational and financial impact. It identifies root causes such as low wages, lack of recognition, poor management, and minimal growth opportunities. High turnover leads to inefficiencies, quality decline, and increased costs often passed to clients. 4M combats this through rigorous hiring, ongoing training, incentives, and leadership development programs like Lead 360°. Their focus on culture, communication, and retention results in a turnover rate 65–75% below the industry average, enhancing service quality and client satisfaction.

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