This white paper guides MSPs in building a strong business case for SaaS purchases by addressing seven key areas: basics, pricing and packaging, marketing, sales, legal, billing, and technical/operations. It provides structured questions to assess organizational benefits, revenue potential, vendor claims, compliance, and customer impact. The framework emphasizes aligning SaaS adoption with business goals, ensuring clarity on pricing models, contracts, data handling, rollout timelines, and support resources. By following this process, MSPs can reduce risks, secure internal approval, and drive better outcomes for SaaS investments.

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