How to drive revenue growth through external education
How to drive revenue growth through external education
13 PagesWhile internal L&D training budgets are getting hacked, external training budgets are growing. That’s because external education is a highly effective way to drive revenue. One Forrester study shows that companies with some form of customer education program experience a 7.4% increase in customer retention and a 6.1% decrease in support costs. Meanwhile, businesses that don’t train their external partners and internal teams can experience stunted growth, lost business opportunities, higher attrition rates, and non-compliance.
