Human Connection in an Age of Artificial Intelligence
Human Connection in an Age of Artificial Intelligence
31 PagesThis MIT AgeLab / Bank of America report explores how AI is reshaping HR and the broader workplace. Based on interviews with HR leaders across industries, it finds AI already embedded in daily work as an assistant, timesaver, and quality enhancer—especially in recruitment, with emerging uses in onboarding, training, benefits, and performance management. Leaders see big potential but stress risks around bias, privacy, and over-automation. The report urges a human-centered strategy: invest in AI skills and training, keep humans in key decisions, protect culture and trust, and prepare for coming regulation and governance needs.
