Issue Brief Raising the Bar for Digital Government Services Americans rely on technology to run our everyday lives. Powerful mobile devices, ubiquitous internet access, and modern apps enable today’s remote work, distance learning, e-commerce, online banking, eHealth, streaming entertainment, and so much more. We’ve come to expect great online experiences in practically everything we do. And it’s not just a few of us. According to the Census Bureau, 92% of all US households now have at least one type of computing device, 85% have broadband internet service, and 84% have smartphones. Technology is practically everywhere today. What’s behind the widespread adoption of consumer technology? Convenience and ease of use are major reasons. Mobile devices and consumer apps are simpl

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