This white paper argues that as digital transformation accelerates and IT complexity grows, building and managing IT fully in-house creates significant financial and operational risk, so many organizations are shifting from CapEx-heavy ownership to OpEx-based consumption and subscription models. It highlights managed services market growth (projected at $329.1B by 2025) and explains OpEx advantages such as paying only for what is consumed, scaling on demand, faster budgeting, predictable spend, and quicker ROI. It outlines common hidden costs of self-managing IT, including skilled labor, capital outlay, integration work, and recurring refresh/support cycles. The paper also explains how modern managed service providers are expanding beyond “keeping the lights on” into data management, secur

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