The white paper explains that digital transformation makes IT estates more complex, and mid-enterprise CIOs are under pressure to do more with less while keeping systems available, secure, and scalable. It outlines why managed IT services are increasingly adopted to address rapid technology change, skills gaps, risk and compliance, complex cloud-centric infrastructure, and high total cost of ownership, shifting from break-fix to subscription, on-demand support with advisory guidance and broader expertise. It highlights industry forces like growth, automation, customer experience, consolidation, and verticalization, and includes examples of outcomes such as large cloud migrations with major OpEx savings and IT outsourcing that stabilizes environments in under 90 days.

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