Generative AI is set to redefine telecom, improving efficiency, personalization, and resilience. From customer care and churn reduction to predictive service assurance and fraud detection, GenAI delivers measurable business impact. Its layered architecture unites enterprise IT, telco platforms, LLMs, and agents, ensuring responsible, secure deployment at scale. TCS highlights its telecom experience, cross-industry knowledge, and partner ecosystem as key to helping telcos unlock growth, innovation, and superior customer experiences.

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