This white paper explains how COVID-19 and shifting consumer expectations pushed retailers to modernize quickly, making supply chains more complex and increasing demand for integrated inventory, contactless experiences, and a digital-first operating model (page 2). It argues that an intelligent supply chain improves efficiency and accuracy through automation, strengthens integration across people, processes, and technologies for real-time visibility and decision-making, enables predictive maintenance with AI/ML, improves forecasting from unified operational data, and increases cost control by reworking processes into digital workflows (page 3). It then describes how intelligence improves agility across asset management, inventory management, equipment maintenance via continuous monitoring

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