The most expensive, complex projects that operating facilities such as refineries and petrochemical plants regularly undertake are major shutdowns, turnarounds, or outages (commonly referred to as STOs). This paper will focus on the practices and approaches that the top STO performers utilize to achieve predictable, competitive outcomes on these capital-and resource-intensive events. Being a top quartile performer at both STO preparation as well as execution has a meaningful impact on the company bottom line and the achievement of operationalexcellence. Indeed, these highly complex events require the contribution and dedication of functions and resources from across the entire siteorganization.

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