This white paper argues that COVID-19 permanently changed how businesses operate and accelerated digital transformation, making technology outsourcing a practical path to recover and compete. It describes major pandemic-driven shifts such as remote work, telehealth, distance learning, online shopping, and contactless payments, and notes that outsourcing must evolve from simply managing systems to helping companies handle volatility, enable enterprise-wide digitalization and automation, deliver services remotely, and prioritize security as remote risk increases. It also outlines what enterprises now expect from outsourcing partners: cost optimization over time, stronger data protection and compliance, elasticity and resilience, access to modern technologies, and a global talent pool to redu

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