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White Paper

The Business Value of the New Relic Observability Platform

The Business Value of the New Relic Observability Platform

The Business Value of the New Relic Observability Platform

IDC
Pages 24 Pages

IDC’s April 2022 white paper reveals that New Relic delivers a 357% three-year ROI with a 5.2-month payback period, enabling faster issue resolution (27% MTTx improvement) and reduced unplanned downtime by 88% . Organizations reported $4.43M in new annual revenue and more efficient IT operations—83% faster troubleshooting, 16% more efficient engineers, and 13% more productive DevOps teams. DevOps tasks improved across testing (19%), integration (15%), and deployment (5%). Customers also benefited from a shift to user-based pricing, which scaled better in public cloud environments, boosting cost-efficiency and digital performance outcomes .

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