IDC’s April 2022 white paper reveals that New Relic delivers a 357% three-year ROI with a 5.2-month payback period, enabling faster issue resolution (27% MTTx improvement) and reduced unplanned downtime by 88% . Organizations reported $4.43M in new annual revenue and more efficient IT operations—83% faster troubleshooting, 16% more efficient engineers, and 13% more productive DevOps teams. DevOps tasks improved across testing (19%), integration (15%), and deployment (5%). Customers also benefited from a shift to user-based pricing, which scaled better in public cloud environments, boosting cost-efficiency and digital performance outcomes .

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