This white paper summarizes Synoptek and Everest Group’s 2022 mid-market study (119 Synoptek customers, plus a quantitative survey of 115+ CXOs and interviews with executives from 15 enterprises) and introduces the “Pinnacle Model,” which links technology capability maturity to measurable business results across strategic, operational, financial, and risk impact. It finds that “Pinnacle Enterprises” outperform others in areas like customer satisfaction, time-to-market, capacity to scale, business continuity, and employee productivity, and are better at managing workforce/talent, third-party, cybersecurity, and compliance risks. The report highlights common transformation blockers including internal talent scarcity, resistance to change, and weak funding and vision, then compares tech adopt

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