This white paper outlines the operational, financial, and strategic risks of remaining on legacy Avaya contact center systems. It explains how aging infrastructure, unclear innovation roadmaps, and limited AI readiness hinder organizations from meeting modern CX expectations. The paper introduces Five9’s “Made for More” migration approach, which allows Avaya users to move to the cloud at their own pace while minimizing disruption. It highlights the advantages of cloud-native, AI-powered platforms, including improved agent efficiency, omnichannel engagement, faster innovation cycles, and future-proof scalability. Supported by industry data and customer trends, the paper makes the case that delaying modernization leads to lost competitiveness, while migrating to Five9 enables organizations t

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