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The Rise of AI-powered GBS as the Strategic Value Orchestrator

The Rise of AI-powered GBS as the Strategic Value
Orchestrator

The Rise of AI-powered GBS as the Strategic Value Orchestrator

Pages

10 Pages

Capgemini and BlackLine argue that Global Business Services (GBS) is evolving from a cost-focused shared-services function into a strategic, AI-powered orchestrator of enterprise value. Boards increasingly expect GBS to drive revenue growth, reduce risk, improve working capital and deliver actionable insights across functions. BlackLine’s platform supports this shift by combining trusted, real-time financial data with automation and agentic AI to orchestrate end-to-end processes such as Record-to-Report and Invoice-to-Cash. The model centers on four capabilities: an AI-powered data and technology core, scalable functional capabilities, value-orchestration hubs and agile in-market teams—freeing employees from routine transactions to focus on exceptions, insights and higher-value decisions.

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