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White Paper

Unlocking opportunity: How data-driven performance guarantees increase the value of OEM digital services

Unlocking opportunity: How data-driven performance guarantees increase the value of OEM digital services

Unlocking opportunity: How data-driven performance guarantees increase the value of OEM digital services

HSB
Pages 11 Pages

This Munich Re | HSB whitepaper explores how OEMs can boost margins and customer loyalty by integrating data-driven performance guarantees into digital services. With hardware revenues under pressure, OEMs are shifting from product sales to service-based value creation. Performance guarantees—covering uptime, efficiency, or reliability—transfer risk from customers to providers, often backed by insurers, enabling recurring revenue and trust. Success requires clear metrics, realistic promises, and transparent communication. Case studies in battery storage, AI diagnostics, and HVAC show how guarantees improve competitiveness while reducing OEM risk through insurance-backed models.

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