Avaya Software helped organizations harness Gen AI to enhance customer experiences by integrating generative capabilities into omnichannel contact centers, enabling automated content generation, personalized responses, and real-time QA. Leveraging LLM-powered insights, Avaya streamlined summarization, classification, and scripted interactions while maintaining human oversight for quality and tone. The solution supports rapid prototyping and deployment with minimal training, allowing teams to tailor Gen AI use cases to their workflows. This fusion of AI and human expertise elevates efficiency, consistency, and customer satisfaction across interactions.

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