A financial consulting company adopted Microsoft Teams as its primary telephony and collaboration platform but soon realized that critical telephony requirements were not fully supported. Essential features such as boss-secretary functions, group pick-up, and efficient call recording caused user dissatisfaction due to limited functionality and connection delays. The shortcomings became so significant that management considered replacing the entire telephony solution. To address these challenges, Damovo proposed a two-client strategy and recommended a proof of value using Cisco Webex, enabling the company to retain collaboration benefits while meeting advanced telephony needs more effectively.

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